Frequently Asked Questions

Is the application invisible on mobile? Can the person who is being monitored find out?

No, the person who is being monitored cannot find out, because the application is invisible, there is no way to find it on the cell phone.

If the person changes his or her cell phone or formats the cell phone, what happens?

In this case, you must access your control panel, remove the previous device and then take the cell phone that will be monitored and install the application again, informing the same email that you used to enter our control panel.

If after the trial period I want to continue using it, do I have to touch the phone again?

No, you will not need to move your phone again, you just need to log in to our control panel and make the payment, after a few hours all the functions will be available again once you enter the code that we will send to your email, in your control panel.

Can I access the control panel through cell phone, computer and tablet?

Yes, you can access the control panel and view the data of the monitored phone through any device that has access to the Internet.

How do I access Whatsapp spying, phone calls and other features?

To use the functions, first install the application on the cell phone you want to monitor and then simply log in to our control panel, entering the same email and password that you entered at the time of installing the application, then you will see each of the functions in the side menu.

Does the app record incoming and outgoing messages through WhatsApp?

Yes, it will show you both the messages that the cell phone sent through Whatsapp and the messages that the cell phone received through Whatsapp. No function of our application requires root to function.

Is there any history in the browser or downloads folder?

Yes, there is history in the browser and in the downloads folder, you must clean both to avoid leaving traces.

Does the app work anywhere in the world?

Yes, it works anywhere in the world, it is only necessary that the monitored cell phone has access to the internet.



My phone was stolen and I didn't have the app installed, how can I find it?

If your cell phone did not have our program installed, unfortunately it is not possible to track it with our services.

Do I need to have the cell phone I want to monitor?

You only need to have your cell phone in your hand when installing the app, after that you will no longer need to carry that cell phone in your hand.

Is there a way to monitor only with the cell phone number?

Unfortunately it is not possible to monitor only with the cell phone number, it is necessary to have it on hand to install the application, after installing it you will no longer need to carry your cell phone in your hand. A good alternative is to present the person with a cell phone that already has the application installed, the application will be invisible on the cell phone and will not be detected.

Should the application be installed on my cell phone or on the cell phone that will be monitored?

The application must be installed only on the cell phone that is going to be monitored, it is not necessary to install it on your cell phone, to see the information on the monitored cell phone, just enter the control panel from any computer, cell phone or tablet.

Which phones is the application compatible with?

The application is compatible with all versions of Android phones. Unfortunately it doesn't work on iPhone. We have a business partner, who specializes in iPhone, contact us and we will put you in touch: support@kidsshield.me

Do I need to have my phone on hand to uninstall the app?

It is not necessary to have your cell phone in your hand to uninstall the application, you can do so by accessing the control panel.

Can I install it on a cell phone that does not have a SIM card to give a cell phone as a gift?

Yes, you can install the app without a SIM card. This way you can give a person a cell phone that already has the application installed and monitor it through our application.

Can I transfer the license to another cell phone?

Yes you can, simply install KidsShield on the new device you want to monitor. After that, through your control panel you can transfer the license or contact our support team and they will transfer the license to you.

Do I need to root my child's phone to use the app?

Rooting the device is not required. All features are available without root.

How long does it take to install KidsShield on mobile?

Installation takes less than 5 minutes. No root required. It is important to follow all the instructions and for this reason we give you a free trial so that you become familiar with the application and its installation.

Can I pay by credit card in multiple installments?

Unfortunately it is not possible, you can only pay for the time you want to use it. Please contact our support team to help you with that option.

After payment is made, how long does it take for the license to be released?

If payment is made by credit card, it can take up to an hour, but normally our team releases your license in much less time, your license is sent to you via email or technical support messaging. When payment is made via Western Union, it may take up to 2 business days as we must wait for confirmation of your payment and this process normally takes 1 business day.

After a 24 hour free trial, how do I purchase?

After the free 24 hours have passed, you need to log in to the control panel, then you will see the button to make payment, after payment is made, wait for a few hours until our team confirms receipt of your payment and release your license. You can also do it from our site www.kidsshield.me and send the receipt to technical support. You can also contact us and we will send you the link so you can pay.

Can I monitor more than one cell phone with one license?

Each license gives you the right to monitor a single cell phone, so if you want to monitor more than one cell phone, you must purchase more than one license, however, all your licenses (monitored cell phones) can be accessed through the same panel account. of control.

How do I pay?

You can pay with Paypal, Credit Card, Debit Card, Cryptocurrency or WesternUnion (for this option you must contact the support team)

How to make the purchase before installing the application?

After making your purchase, you will download it through the cell phone that you want to monitor and then, at the time of installation, you will place the same email informed at the time of purchase. This way you can monitor the cell phone for the period of the license you purchased.

How to buy after having already installed the application?

If you have already installed the app and are within the 24-hour trial period or your trial period has ended, please go to our user panel, you will see a message with a link for you to choose a plan and make payment. After your payment is confirmed, our team will activate your license in a maximum of 12 business hours and you will be able to use our services normally.

Do you have an Affiliate Program?

Yes, you can start selling our product and earn commissions for each sale made. It is a good opportunity to start your business from home. Find out more on the website or contact the support team.

Start monitoring in 3 steps:

Download and install the application

Download and install the app on the target phone. It takes less than 3 minutes and is 100% invisible.

Log in to our website

The app will continuously send all the mobile information to your online account.

Monitor the chosen cell phone

By accessing your account online, through a cell phone or computer, you will be able to see all the information on the monitored cell phone.


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2022


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